Shipping Policy

1. Overview

At Urban Snouts Inc., we aim to ship your orders quickly, safely, and reliably — whether it's a treat for your pup or matching hoodies for you both. This policy explains our shipping practices for all orders placed through www.urbansnouts.com.

2. Shipping Locations

We currently ship to:

If your country isn't listed at checkout, contact us at support@urbansnouts.com — we'll do our best to accommodate your order.

3. Processing Time

4. Shipping Methods & Carriers

We use Canada Post, UPS, USPS, or other reliable couriers depending on destination and order size.

You'll receive a shipping confirmation email with tracking information once your order ships.

5. Estimated Delivery Times

Note: Delivery times are estimates and may vary due to customs delays, weather, or other factors outside our control.

6. Shipping Costs

Shipping costs are calculated at checkout based on your order weight, size, and destination.

Occasionally, we may offer free shipping promotions or local delivery options — these will be clearly advertised.

7. Customs, Duties & Taxes

8. Lost or Delayed Packages

We are not responsible for packages lost or delayed by the carrier, but we'll help you investigate with the courier.

If your order hasn't arrived within 30 days of shipment, contact support@urbansnouts.com with your order number and tracking details.

9. Wrong or Incomplete Address

10. Local Pickup & Events

From time to time, Urban Snouts Inc. offers local pickup or booth sales at pop-up events around London, ON and nearby areas (e.g., Woodstock, St. Thomas, Mississauga).

Pickup details will be shared via email when available.

11. Order Tracking

Once shipped, tracking details will be emailed automatically.

You can also log in to your Urban Snouts account to view order status, or email support@urbansnouts.com if you need help.

12. Contact